Frequently Asked Questions

Sign in or create an account

I can't sign in.

I had an account last year but I get an error – “Account Not Found” – when I try to sign in.
You will need to create a new account. Solution: Click "create an account" on the homepage. Enter your email address and a minimum 8-digit password, then click "Create Account".

I didn’t receive a 6 digit code after I created an account.
First, check your spam and/or promotions folder. It may take up to 5 minutes for some email providers to deliver the verification code email.

Have you joined a club via U.S. mail previously? If yes, you will need to use a different email address than the one you used on the U.S. mailed in membership. If no, you may have mis-spelled your email. You can try using a different email address.

If none of the above solutions have worked:
First, try updating your browser or using a different browser. Your browser may not be up to date.

If problems persists, contact the NHSA office at or call (603) 273-0220.

Nothing happens when I click on the cart icon.

Click on the cart icon without clicking on the cart total number. Some browsers don’t like the number.

How do I remove a club from my cart?

Click on the Home icon in the upper left hand corner of the page. Scroll down until you find the club you want to remove. Click on the check mark icon to the right of the club to undo the selection.

How do I change a typo in my name or email address?

Contact the NHSA office at or call (603) 273-0220.

How do I request a refund?

Contact the NHSA office at or call (603) 273-0220.

Can I get another copy of my membership voucher?

If you joined online, sign into your account. You will see a list of clubs – scroll down until you see the club you have joined (highlight in green). Click on "View Voucher" to the right – from there, you can download the voucher to your computer or phone.

If you joined by U.S. mail, contact the club you joined, or contact the NHSA office at or call (603) 273-0220.